Professional Experience
- Designed and launched an AI Gateway based on Apache APISIX, creating a unified entry point for AI provider integrations and aligning business requirements with technical constraints.
- Owned a B2B integration with a vendor CRM and external partners, defining the technical approach and ensuring reliable cross-system data exchange.
- Partnered with the team lead to establish alerting, on-call, and request-handling processes for a resource-constrained environment with many services, improving operational stability and response discipline.
- Coordinated cross-team initiatives, presented ADRs, and aligned internal teams to support timely delivery of shared technical changes.
- Led a team of 10 specialists organized in practice into two subteams, balancing delivery, people management, and coordination across streams.
- Stabilized the team during a transition period, retained the full team, and supported team development through consistent leadership and clear priorities.
- Improved quality processes, reduced defect load, increased delivery predictability, and sustained 85%+ sprint completion.
- Created PDPs for team members and contributed to overall team maturity, growth, and stronger delivery practices.
- Led cross-team initiatives, removed delivery blockers, and contributed to solution design and business process improvements across the customer service domain.
- Initiated a virtual product classification system and contributed to the design of an admin panel for flexible ticket type creation, improving operational flexibility for business teams.
- Managed critical changes in owned services as part of a large-scale ecosystem-wide project, building the implementation plan and coordinating delivery under tight deadlines.
- Standardized local development with shared Docker configurations, reducing environment inconsistencies and making onboarding and daily development more predictable.
- Improved diagnostics through better logging, helping the team investigate issues faster and support services more effectively.
- Developed an abstraction for delayed command management, improving maintainability and consistency in background task handling.
- Participated in the design and implementation of new services, contributing to architecture decisions and long-term technical development.
- Led two projects and two subteams of 10+ people across backend, frontend, mobile, analytics, QA, and project management.
- Improved hiring by refining role definitions, designing screening tasks, and automating parts of candidate communication, making the hiring process more structured and efficient.
- Strengthened platform security and increased development speed through RBAC, API v2, task templates, and internal tooling.
- Reduced service downtime by introducing monitoring and auto-restart mechanisms.
- Implemented real-time chat functionality using Golang and Centrifuge, expanding product capabilities.
- Increased product revenue by approximately 25% through anti-piracy measures and a transition to an online model.
- Reduced support effort by approximately 50% by building a diagnostic web panel, improving documentation, and adding notifications.
- Improved product metrics, reporting, and internal tooling to support business decisions.
- Contributed to online license generation, e-commerce functionality, and client update mechanisms.