Software engineer, Backend

Professional Experience

Technical Lead (Platform)

Skyeng · Remote

May 2024 – Present

Led the design and rollout of an AI Gateway based on open-source platform, aligning business requirements, engineering constraints, and cross-team delivery to enable scalable AI integration.
Owned and delivered a B2B integration with a vendor CRM and external partners, coordinating multiple teams and ensuring reliable data exchange.
Partnered with the team lead to design and implement processes for handling alerts, on-call duty, and incoming requests, improving support stability under limited resources and a large number of services.
Led the technical integration with an outsourcing provider by preparing the integration plan, contributing to architecture design, and aligning technical conditions to ensure compatibility and reliable data exchange.
Coordinated a multi-team project by presenting ADRs to architects, aligning internal teams, and ensuring timely, high-quality integration.
Helped the team lead establish and optimize processes during the merger of three separate teams into one.

Team Lead (Customer Service)

Skyeng · Remote

June 2023 – May 2024

Led a team consisting of 2 QA engineers, 1 analyst, 1 tech lead, 4 backend engineers, 1 frontend engineer, and 1 fullstack engineer; in practice, the work was organized as 2 subteams.
Stabilized the team during a transition period, maintained motivation, and retained the full team with no attrition.
Secured additional capacity, supported hiring, and successfully onboarded new team members.
Built processes that helped move the team from high defect load to a zero-bug tolerance model.
Reduced incidents, improved delivery speed, and consistently achieved 85%+ sprint completion.
Developed PDPs for team members and improved overall team maturity.

Technical Lead (Customer Service)

Skyeng · Remote

April 2022 – June 2023

Drove cross-team initiatives by aligning stakeholders, clarifying responsibilities, and establishing clear execution plans.
Resolved critical delivery blockers by reconstructing dependencies and unblocking communication between teams.
Collaborated with analysts on new project design, business process improvements, and technical review of ongoing work.
Initiated and co-implemented a new virtual product classification system that simplified categorization and related business processes.
Contributed to the design of an admin panel that enabled creation of new ticket types without additional development effort.
Managed critical changes in my services as part of a large-scale ecosystem-wide project by building a plan and coordinating the team to deliver under tight deadlines.

Senior Software Engineer (Customer Service)

Skyeng · Remote

December 2019 – April 2022

Improved local development processes and environment consistency by introducing shared Docker configurations across the team.
Increased the effectiveness of log analysis by adding key data points for easier identification and troubleshooting.
Developed an abstraction layer for delayed command management, including execution, cancellation, and extension.
Participated in the design and implementation of new services, including architectural decision-making.

Team Lead

Vienna LTD · Astana, Kazakhstan

August 2017 – September 2019

Led two projects and effectively managed two subteams with a total structure of 2 backend engineers, 2 frontend engineers, 3 mobile engineers, 1 analyst, 1 QA engineer, and 1 project manager.
Enhanced recruitment quality and efficiency through well-defined job descriptions, screening tests, and automated notifications.
Enhanced customer support responsiveness with a Telegram-based notification system for urgent messages.
Boosted security with RBAC implementation and increased development speed via API version 2, task and bug report templates, and a PHP project generator for the Yii2 framework.
Reduced service downtime with monitoring and auto-start mechanisms using Monit.
Incorporated real-time chat functionality using Golang and the Centrifuge library for WebSocket communication.
Expedited time to market by implementing Scrum practices, 1:1 meetings, and hiring a project manager and QA engineer.

Software Engineer

5plus.kz · Astana, Kazakhstan

August 2012 – August 2017

Boosted product revenue by ~25% through anti-piracy measures, including enhanced license security, obfuscation tools, a ban system, and an online-only model.
Halved customer support operational time by developing a diagnostic web panel, comprehensive documentation, and implementing a notification system.
Improved product metrics reliability for informed business decisions by creating visual graphs, tables, and incorporating dealer information in license keys.
Enhanced revenue by introducing a motivational referral system for dealers and developing a bonus accrual system.
Improved content quality by implementing a backend report mechanism for faster issue identification and resolution.
Expedited time to market by migrating license generation to a user-friendly online panel, participating in online shop creation, and implementing client updates.

Bachelor, Computer Engineering and Programming (5B070400)

S. Toraighyrov Pavlodar State University

Pavlodar, Kazakhstan · September 2009 – June 2012

Degree in Automated Data Processing and Management (3704002)

The Vocational School of S. Toraighyrov Pavlodar State University

Pavlodar, Kazakhstan · September 2005 – June 2009